From David (David@itmustbeaconspiracy.com)
To: Customer Service (customerservice@premiereradio.com):
As a long-time listener, I was thrilled to see the program
content delivered over the internet. I'm on the east coast
and prefer to hear the program during the workday.
As thrilled as I was, I am equally dismayed and angered
about the changes that just took place to your audio stream.
Apparently someone there decided that locking down and
restricting your content delivery would be a "Good Thing(tm)".
Now, I find I cannot pause the program nor can I reposition
the stream pointer to replay certain segments. Both features
I was using to hear the entire program. Since I listen during
my work day, I frequently have to pause the program so I can
take a phone call or have meetings. I also found it helpful
to repeat certain segments where I wanted to listen more
attentively, or if Art was using guest-contributed sound clips,
to raise the volume and repeat the clip.
Now, undoubtedly some genius MBA decided that letting users
control the flow of content was a "Bad Thing(tm)" because it
allows people to skip the 10 minutes of commercials every hour.
WAKE UP PEOPLE!
The fact is, I recently repeated Art's Freeplay radio commercial
so I could order one. I've received it, and was thankful to hear
about it from Art. It's a great product.
Art's listeners aren't (all) idiots.
If we didn't want to hear the commercials, we can mute our pc's
or find another way to tune them out.
Taking away the content control from your listener is insulting
and offensive. And I urge you to reconsider this decision,
realize your mistake, and restore the controls.
From: Customer Service (customerservice@premiereradio.com):
To: David (David@itmustbeaconspiracy.com)
We apologize for the inability to fast forward or pause the 05/17 archived
broadcast of Art Bell's show. This was a technical issue which has been
discovered and is being quickly resolved. We truly appreciate
your patience
and invite you to try listening to the broadcast again within the next few
hours, as it will be restored to its original format. Thank you for
contacting us and bringing this to our attention.
From David (David@itmustbeaconspiracy.com)
To: Customer Service (customerservice@premiereradio.com):
Oh heck am I a jackass or what?!
Please accept my apologies - I should have asked first before
concluding that it was some corporate maneuver. I guess these
days I'm just so used to "big corporate" screwing the people
that it's too easy to jump to conclusions.
Again, I apologize. Dang I feel like a complete ass.
